Privacy Policy

Last Updated: November 1, 2025

At Handcrafted Haven, we value the personal connection that handmade items create between maker and recipient. We approach the privacy of your personal information with the same care and attention to detail that our artisans bring to their craft. This Privacy Policy outlines how we collect, use, protect, and share information gathered from visitors to our website and customers of our handcrafted products.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you visit our website, contact us, or make a purchase:

• Contact information (name, email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Order information (products purchased, delivery preferences)
• Account information (if you create an account)
• Communication records (emails, phone calls, messages)
• Custom order specifications and preferences

1.2 Automatically Collected Information

When you visit our website, certain information may be automatically collected through cookies and similar technologies, including:

• Device information (browser type, operating system, device type)
• Log data (IP address, access times, pages viewed)
• Location information (general geographic location based on IP address)
• Browsing behavior (products viewed, time spent on pages)

For more details on our use of cookies, please see our Cookies Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

• Process and fulfill your orders
• Communicate with you about your order or inquiry
• Create and maintain your account
• Provide customer support
• Customize products according to your specifications

2.2 To Improve Our Services

• Understand how visitors use our website
• Identify areas for improvement
• Develop new products and services
• Monitor and analyze trends and usage

2.3 For Marketing Purposes

• Send you updates about new products, special offers, and events (with your consent)
• Tailor our marketing communications to your interests
• Measure the effectiveness of our marketing efforts

2.4 For Legal and Security Purposes

• Protect our rights, property, and safety
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations and respond to legal requests

3. How We Share Your Information

We respect the privacy of your information and share it only in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who help us operate our business and website, such as:

• Payment processors
• Shipping and delivery partners
• Customer service providers
• Website hosting and maintenance providers
• Analytics providers
• Email and communication service providers

These service providers are only permitted to use your information to perform services for us and are required to protect your information according to relevant laws and contractual obligations.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court order, government request).

3.3 Business Transfers

If Handcrafted Haven is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information in any other circumstances where we have your explicit consent.

4. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive information
• Secure network architecture and data storage
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on privacy and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can ask us to delete your personal information in certain circumstances
• Restriction: You can ask us to limit how we use your information
• Objection: You can object to our processing of your information in certain circumstances
• Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, machine-readable format
• Withdrawal of Consent: You can withdraw any consent you previously provided

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

6. Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your request
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages relating to your orders, account, or our ongoing business relationship.

7. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us.

8. International Data Transfers

As a New Zealand-based business, we primarily store and process your information within New Zealand. However, some of our service providers may be located in other countries. When we transfer personal information outside of New Zealand, we ensure that adequate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations
• The applicable statute of limitations
• Whether retention is advisable considering our legal position (e.g., for statutes of limitations, litigation, or regulatory investigations)

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Prostrshineol
12 Lambton Quay
Wellington 6011
New Zealand
Phone: +64 4 890 9845
Email: [email protected]

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.